Nitalisa Achieng

Annotate and review large NLP datasets for AI training, focusing on linguistic accuracy and contextual meaning. Perform sentiment analysis, entity recognition, and text classification while ensuring high accuracy and consistency through strict guideline adherence.

Developed and implemented brand-specific strategies for Instagram, Facebook, and TikTok. Created content calendars, managed daily posts, responded to inquiries, and tracked engagement metrics, improving CTR by 25%.

Managed daily reservations for 30+ rooms per week using digital booking systems. Handled 100+ calls and emails weekly, resolving inquiries and service requests within 20 minutes, and achieved a 98% complaint resolution rate.

Managed documentation and correspondence across 10+ international client accounts. Created 500+ audience-specific articles with attention to tone, accuracy, and deadlines, and conducted detailed research using academic databases and public records.

Scheduled and coordinated 200+ annual legal appointments, improving compliance by 90%. Drafted official letters and reports, maintained accurate filing of legal documents, and provided sign language support for 20+ hard-of-hearing clients.

Organized logistics for 500+ branded merchandise distribution across teams for a large-scale global event. Coordinated Lost and Found services, resolving 100% of property claims, and collaborated across departments to deliver time-sensitive communications.

Served up to 50+ guests daily in a high-traffic hospitality environment, achieving a 95% satisfaction score. Explained menu options and promoted special offers, contributing to a 10% increase in daily sales, and trained 3 new staff on POS systems.

Taught lessons to 25 special-needs students using Sign Language, improving average performance by 17%. Managed daily student attendance, academic records, and class documentation, and developed modified learning materials.

Organized and maintained over 1,500 records and historical files, improving retrieval efficiency by 30%. Supported data integrity by digitizing files, archival compliance processes, and preparing reports for regulatory and internal use.

Collected and accurately recorded data on polio immunization efforts with 100% data accuracy. Conducted 500+ household surveys, ensuring comprehensive data coverage, and provided logistical support in field operations.

Ongoing diploma in implementing customer care in management.

Grade: Second Class Honors (Upper)

Bachelor of Arts in Linguistics with Second Class Honors (Upper).

Certificate in Computer Applications.

Kenya Certificate of Secondary Education (K.C.S.E).

Kenya Certificate of Primary Education (K.C.P.E).

Certificate in Digital Literacy.