At LG CNS Co. Ltd., I coordinated project check-ins and worked between client and internal teams to clarify requirements and keep project activities on track.
I managed Jira tickets and contributed to workflow improvements that reduced requirement sign-off time by 30%. I also collaborated on test plans, test cases, and user acceptance testing.
I prepared presentations for C-level stakeholders on internal operations, inefficiencies, profitability, industry trends, and policies, and conducted market and competitor research.
In my analytics projects, I evaluated recurring-revenue forecasts and customer retention, used RFM analysis and K-Means clustering to examine retail behavior, and analyzed Airbnb reviews, ratings, and booking trends with Power BI and DAX.
