At National Bank of Oman, I prepared CRMNext E-Statements for production in Oman and MUZN, integrating customer and account registration APIs and resolving defects ahead of UAT. I also secured production sign-off for KYC Refresh and CIF Maintenance.
At BusinessNext (CRMNext), I worked with U.S. credit unions on CRM transformations, translating stakeholder needs into requirements and user stories. I also facilitated Scrum delivery and used production analysis to surface insights, including a 56% lead conversion rate across 2,741 leads.
Earlier, I handled business analysis for e-commerce, healthcare, and other web and mobile projects at Do Little Technologies, Arkenea Technologies, and Epicomm Technologies. I created requirements, prototypes, and release plans, and coordinated directly with development and QA teams.
