Nikkita Dryden

Manage end-to-end patient care process from benefit verification to medication delivery, ensuring timely access and positive patient experience. Verify insurance benefits, coordinate care with providers, and assist with prior authorizations and appeals.

Manage authorization processes and coordinate patient care by liaising with healthcare providers, pharmacies, and insurance companies. Process over 50 benefit investigations weekly, ensuring timely access to medications and treatments.

Managed recruitment, training, and development of team members to enhance overall team performance. Oversaw task assignments and monitored workload distribution to ensure efficiency and productivity.

Assisted customers with medication and prior authorization processes, managing 50-70+ inbound calls daily to resolve benefit eligibility and prescription status inquiries. Communicated effectively with pharmacies, physicians, and customers to ensure smooth prescription processing.