Open to opportunities

Nikki Gould

@nikkigould

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Detail-oriented Registered Nurse with a passion for quality care.

United States

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What I'm looking for

I am looking for a role that allows me to utilize my nursing skills in quality assurance and clinical documentation, preferably in a remote setting.

I am a dedicated Registered Nurse with a strong foundation in clinical care and a commitment to improving healthcare systems. My experience spans Med-Surg/Telemetry and Skilled Rehabilitation, where I have honed my skills in patient care, interdisciplinary coordination, and quality assurance. I thrive in dynamic environments and am known for my proactive problem-solving abilities.

At Flagstaff Medical Center, I played a pivotal role in developing the Capacity Management RN position, which significantly improved patient flow and reduced discharge delays. My focus on infection control and documentation accuracy has been instrumental in ensuring high standards of care. I am passionate about exploring remote opportunities within Quality Assurance, Clinical Documentation Integrity, and Case Management, where I can leverage my expertise to enhance patient outcomes.

Experience

Work history, roles, and key accomplishments

Current

Registered Nurse – Med-Surg/Telemetry

Current

Flagstaff Medical Center – Northern Arizona Healthcare

Apr 2021 - Present (4 years 2 months)

Delivered comprehensive patient care for diverse adult populations with high acuity needs. Actively contributed to the development and implementation of a Capacity Management RN role to improve patient flow, assist with clinical prioritization, and reduce discharge delays.

Patient Care

Unit Manager / Registered Nurse – Skilled Rehabilitation

Haven Health of Flagstaff

Jul 2017 - Present (7 years 11 months)

Oversaw nursing operations, provided direct patient care, and ensured regulatory compliance. Coordinated with interdisciplinary team on discharge planning, follow-ups, and transitions.

Nurse Operations Patient Care Regulatory Compliance Discharge Planning

Medication Technician

Brookdale Senior Living

May 2014 - Present (11 years 1 month)

Administered medications per orders, monitored resident responses, and documented care activities. Worked closely with nurses to report changes and ensure regulatory compliance.

Documentation Regulatory Compliance Resident Care

Dental Front Office Coordinator

Oasis Dental Care

Apr 2013 - Present (12 years 2 months)

Managed insurance billing, patient accounts, and administrative workflows in a fast-paced setting. Cross-trained to support chairside dental assistance when needed.

Insurance Billing Administrative Support Workflow Management Dental Assistance