At Capital One, I built a Business Risk Office reporting platform from KPI definition through deployment, governing 30 performance metrics and eliminating approximately 20 hours of manual work each month. I also designed an internal AI agent for questions about governed risk metrics, reducing incoming ad hoc analyst requests by 70%.
Across financial services and consumer businesses, I've used analytics to inform decisions and improve reporting. At Amazon, I identified a delivery-capacity mismatch and recommended adjustments that helped eliminate approximately $2.1 million in unnecessary wage expense; at Capgemini, I developed customer segmentation and churn models that supported revenue, deposit, and retention outcomes.
