Nikhil Agarwal

I've shipped AI-driven Customer Success Management agents at 3GI Technology, automating workflows for live support teams and delivering more than 100 workflow automations and integrations.

Previously at DroneXAI, I trained and fine-tuned drone intelligence models, improving prediction accuracy by 12%, scaling training data 3x, and reducing inference pipeline latency by 25%.

I build across model internals and production APIs: I implemented a Transformer from scratch in PyTorch with RoPE, SwiGLU, RMSNorm, and KV caching, then added SFT, reward modeling, PPO, and GRPO. I've also built autonomous code-execution agents and deployed real-time audio classification inference below 500ms.