Looking for a job

Nicole Dayana Rodriguez

@nicoledayanarodrigue

Client service and accounting support in public service and retail, guiding clients through procedures and handling Siigo transactions.

Colombia

Message

What I'm looking for

I'm interested in supporting prospective clients through the intake and scheduling process.

At the National Registry of Civil Status (Registraduría) – Putumayo Delegation, Puerto Asís, I assisted the public with questions and procedures, and organized and updated records under document-management and confidentiality protocols.

As an Intern – User Service at the Colombian Tax and Customs Authority (DIAN) – Puerto Asís, I advised users on RUT procedures and explained requirements and processes. I also completed tax training and practice through the Tax and Accounting Support Center (NAF) – DIAN and AUNAR.

In sales advising, I helped customers find suitable products, processed payments in Siigo, and reconciled cash and bank records. As an Accounting Assistant, I recorded customer and supplier invoices, supported account reconciliation, and handled electronic invoicing through the DIAN platform.

Experience

Work history, roles, and key accomplishments

Intern – User Service

Colombian Tax and Customs Authority (DIAN)

Advised users on tax procedures related to the RUT (Colombian tax registry) and explained requirements and processes clearly, applying current regulations.

Tax Advisory Customer Service Regulatory Compliance Communication Skills

Accounting Assistant

Product trading company

Recorded and processed customer and supplier invoices in Siigo, supported account reconciliation and verification of accounting information, and managed electronic invoicing, including processes on the DIAN platform.

Accounting SIIGO Electronic Invoicing DIAN Reconciliations

Sales Advisor

Clothing and technology accessories stores

Identified customer needs through personalized advising and offered suitable solutions, promoted products and closed sales, and handled cash and payments, recording transactions in Siigo. Performed cash and bank reconciliation at the end of each shift and built customer loyalty through courteous, high-quality service.

Sales Customer Service Cash Handling SIIGO Bank Reconciliation Communication Skills

Administrative Assistant

National Registry of Civil Status

Provided prompt, personalized assistance to the public, answering questions and guiding people through procedures. Processed, organized, updated and filed documents and records following document-management protocols, and handled personal information responsibly under confidentiality protocols.

Customer Service Document Management Confidentiality Data Entry Organization