Niaina RANDRIANAMBININTSOA

NR

Open to opportunities

Niaina RANDRIANAMBININTSOA

@niainarandrianambini

I maintain IT infrastructure and resolve user hardware, software, and network issues.

I've maintained multi-site IT fleets at SODIAT Group since 2022, managing GLPI tickets, Active Directory accounts, equipment deployment, and remote support. I diagnose hardware, software, and network issues while installing business applications, computers, printers, and peripherals.

Previously, I administered VMware, servers, backups, routers, switches, VLANs, and VoIP support at HOLCIM; managed IT infrastructure at NEWPRINT; and supported users at PARISTURF and ARIUM. I also bring graphic design and data-entry experience, including Photoshop, Illustrator, InDesign, logos, layouts, and image editing.

Experience

Work history, roles, and key accomplishments

SG

Current

IT Support Technician

Current

SODIAT Group

Mar 2022 - Present (4 years 5 months)

Manage tickets and IT equipment movements in GLPI, provide technical support and user assistance, and maintain the Group's fleet across multiple sites and sectors.

Active Directory DHCP DNS TCP IP RDP TeamViewer Photoshop Illustrator InDesign

PA

IT Technician

PARISTURF

Dec 2020 - Mar 2022 (1 year 3 months)

Handle all user requests and incidents, manage and track IT requests from creation to closure of tickets in Zen-desk, and analyze user needs.

Zendesk IT troubleshooting

HO

IT Helpdesk

HOLCIM

Oct 2018 - Oct 2020 (2 years)

Install and manage VMware, administer servers (AD/DS, file and printer shares), configure routers, switches, and VLANs for VoIP telephony, and ensure data backup and recovery.

VMWare Active Directory Server Administration Networking VLAN VoIP Backup And Recovery

NE

IT Manager

NEWPRINT

Jun 2013 - Oct 2018 (5 years 4 months)

Manage and maintain IT infrastructure, administer servers (AD/DS, file and printer shares), ensure data backup and recovery, and deploy IT equipment.

IT Infrastructure Management Active Directory Server Administration Backup And Recovery User Support

AR

IT Technician

ARIUM

Jan 2011 - Jun 2013 (2 years 5 months)

Install and configure computer networks, troubleshoot computer equipment, assist users, and design logos and business cards.

Troubleshooting Graphic Design Logo Design Layout

MI

Graphic Designer

M.I.S

Nov 2007 - Dec 2012 (5 years 1 month)

Edit and crop images, create logos and vector images, format books and documents, and enter balance sheet, SNCF data, and civil registry records.

Logo Design Document Formatting Data Entry

MI

Data Entry Operator

MIDI

Aug 2007 - Jan 2011 (3 years 5 months)

Enter various announcements and advertisements.

Education

Degrees, certifications, and relevant coursework

AP

A.R PRO

Certificate, Automotive Mechanics

Automotive Mechanics training from A.R PRO, Antananarivo.

EP

EPSI

Bachelor's Degree, Computer Science

Bachelor's Degree in Computer Science from EPSI, Antananarivo.

SF

STIG Formation

B.T.S., Management

B.T.S. in Management from STIG Formation, Antananarivo.

CF

C.E FOR

Certificate, Data Entry

Data Entry Operator training from C.E FOR, Antananarivo.

CF

Collège Privé FJKM

High School Diploma, General Studies

High School Diploma from Collège Privé FJKM, Mahajanga.

Tech stack

Software and tools used professionally

TeamViewer

HelpDesk+

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