Sieu-Nhien Pham

I've led end-to-end delivery for fintech payment and investment platforms at Neopay (now Neox), improving release predictability from about 60% to 85% across three cross-functional teams. I reduced delivery delays by about 30%, post-release defects by about 25%, and production incidents by about 20% through dependency management, delivery governance, and technical debt prioritization.

At Sendo, I coordinated four teams supporting a high-scale e-commerce platform, maintaining 99.9% uptime during peak campaigns while improving forecasting accuracy and reducing cross-team blockers. At Sutrix Solutions, I managed delivery for Globe Telecom in the Philippines and maintained approximately 90% on-time delivery across major milestones.

My path began in software engineering before I moved into Scrum Master and Project Leader work at Travel2Pay, where I supported a transition to Scrum and collaborated with HRS in Germany. I bring 12+ years in software delivery, practical experience with distributed teams, and a focus on clear plans, visible delivery metrics, aligned stakeholders, and reliable outcomes.