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Nathaniel Amavi

@nathaniel-amavi

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Customer Support Specialist skilled in live chat, email, de-escalation, and social moderation.

Ghana

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What I'm looking for

I’m looking for remote customer support work where I can handle live chat, email, and text inquiries, de-escalate issues, and document cases clearly—while keeping a professional, brand-appropriate tone across social channels.

Entry-level, Customer Support Specialist with a strong foundation in text-based, live chat, and email support. Earned over 10 industry-recognized certifications independently, demonstrating a high capacity for fast, self directed learning and a proactive approach to skill development. Certified in English proficiency (EF SET B2) and a completed job simulation through Forage Academy. Ready to deliver empathetic, efficient, and professional remote support in global, fast-paced environments

Experience

Work history, roles, and key accomplishments

Current

Customer Support Specialist

Current

Independent Practice

Jan 2025 - Present (1 year 7 months)

Managed concurrent multi-channel chat and email simulations in Tidio and
Intercom, documenting 50+ mock CRM case records to consistently achieve first
contact resolution (FCR).

Moderated social channels via Meta Business Suite, utilizing helpdesk workflows,
de-escalation frameworks, and canned responses to optimize response times.

Email Support De Escalation Techniques Community Management Live Chat