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Natalie Ruzickova

@natalieruzickova

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Continuous Improvement Engineer transitioning into hands-on technical engineering.

Czechia

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What I'm looking for

I am looking for a technical engineering role where I can apply incident management, automation, and data skills, grow hands-on expertise, and work within collaborative, improvement-focused teams.

I am a motivated Continuous Service Improvement Engineer with experience at a multinational corporation, specialising in major incident management and executive-level reporting.

At Oracle NetSuite I led Cloud Event Response, coordinated communications during customer-facing incidents, and ran postmortems to identify root causes and drive remediation.

I have implemented procedural, monitoring, and workflow improvements to enhance reliability and customer experience, and I collaborate effectively with cross-functional teams during critical escalations.

With a background in Business Informatics and hands-on Python projects in data and text mining, I am seeking a more technical role to deepen my engineering expertise and apply my skills in automation, data analysis, and AI.

Experience

Work history, roles, and key accomplishments

Current

Continuous Service Improvement Engineer

Current

Oracle NetSuite

Jul 2024 - Present (1 year 6 months)

Led cloud event response and postmortems to resolve customer-facing incidents, reduce downtime, and implement operational improvements that enhanced service reliability and customer experience.

Root Cause Analysis Incident Response Jira Python SQL Confluence Monitoring

Barista

Punkt Espresso Bar

Jun 2022 - Jan 2024 (1 year 7 months)

Prepared customized coffee orders and delivered high-quality customer service in a fast-paced café environment, maintaining consistency and customer satisfaction.

Customer Service Cash Handling Time Management