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Natalia Chavez

@nataliachavez

Creative writer and virtual assistant at Sound Feelings, shaping e-commerce product stories and building a mobile-friendly architecture website.

United States

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What I'm looking for

I’m interested in roles that bring together creative writing, content creation, and administrative support, where I can help shape ideas into compelling content and keep day-to-day operations organized.

At Sound Feelings, I oversee daily operations and serve as a point of contact for clients. I manage product listings and storytelling across Amazon, Etsy, eBay, and Walmart, and assist with copywriting, visual content, and product strategy.

As a freelance assistant and web designer for Basil Behrman Architecture, I built and maintained the firm's mobile-friendly website and supported scheduling, project updates, client communications, and file organization. I also write and edit stories, scripts, articles, and SEO-optimized content, and my short novel “Sepia” explores memory and migration.

Experience

Work history, roles, and key accomplishments

Current

Office Manager & Creative Assistant

Current

Sound Feelings

Jan 2022 - Present (4 years 8 months)

Oversaw daily operations and served as point of contact for clients. Managed product listings and storytelling for e-commerce platforms, and assisted with copywriting, visual content, and product strategy.

Ecommerce Amazon Etsy eBay Walmart Copywriting Visual Content Product Strategy Invoicing Scheduling Email Support

Current

Freelance Writer & Storyteller

Current

Self Employed

Jan 2019 - Present (7 years 8 months)

Wrote creative content including short stories, scripts, articles, and blog posts. Collaborated with clients to turn ideas into clear, compelling pieces, and edited and proofread manuscripts and essays.

Creative Writing Script Writing Storytelling Editing Proofreading seo writing Blogging Articles

Freelance Assistant & Web Designer

Basil Behrman Architecture

Jan 2022 - Jan 2025 (3 years)

Provided virtual support for a licensed architect, managing admin tasks, scheduling, and project updates. Built and maintained the firm's website, ensuring clean UX and mobile responsiveness.

Virtual Assistant Scheduling Web Design UX Mobile Responsive Ness Google Drive Client Communication File Organization

Customer Engagement & Support

Amazon, Comcast, AT&T

Jan 2014 - Jan 2022 (8 years)

Used storytelling techniques to improve customer experience and resolve issues. Managed service escalations with clear, empathetic communication and trained in high-volume customer care and conflict resolution.

Customer Service Conflict Resolution Communication Skills Escalation Management Empathy

Education

Degrees, certifications, and relevant coursework

Externado Universidad

Law Studies (Incomplete), Law

2007 - 2009

Completed two years of coursework in legal studies, specializing in legal writing and case analysis.

University of California, Davis

The Strategy of Content Marketing, Content Marketing

Completed the Strategy of Content Marketing course through Coursera.

Coursera

Google UX Writing Certificate, UX Writing

Completed the Google UX Writing Certificate through Coursera.

La Sabana University

Journalism Studies (Incomplete), Journalism

Activities and societies: University Radio Member

Incomplete Journalism Studies with focus on investigative storytelling and multimedia reporting. University Radio Member.

Central University, Bogotá

B.A., Creative Writing & Literature

Grade: Graduated with honors

Activities and societies: Thesis: Sepia – Short story collection exploring identity and memory. Contributed to book layout design for a class project presented at the Bogotá International Book Fair (FilBo).

Graduated with honors with a B.A. in Creative Writing & Literature. Thesis: Sepia – Short story collection exploring identity and memory.