Nana Agustina

I am currently working as a freelancer, focusing on data labeling, annotation, and tutoring, which allows me to leverage my skills in diverse areas while continuing to grow professionally.

I was a dedicated insurance professional with extensive experience in group insurance administration and performance management. Over the years, I have honed my skills in managing deliverables, including quotation processing, policy issuance, and endorsement issuance. My role as a Service Section Head at PT. Asuransi Jiwa Sinarmas MSIG Group allowed me to lead a team in ensuring high-quality service delivery, where I successfully increased SLA by 50% and maintained an achievement rate above 92% within two years.

In addition to my administrative expertise, I have a strong background in performance management, having been involved in setting up KPIs for the company. My experience includes system development and performance measurement monitoring, which has equipped me with the skills necessary to drive operational excellence.