At Plaxonic Technologies, I deployed a citizen grievance platform for 8 lakh+ residents across four wards, replacing manual handling with voice and WhatsApp complaint routing, tracking, and appointments. I built an Agentic AI voice agent using Plivo, Sarvam, and Google Gemini Live over WebSockets, and connected WhatsApp intake with a shared identity model.
On Air-Horizon, I used ACID transactions, pessimistic locking, and payment idempotency to prevent booking conflicts and duplicate charges. I also decoupled four microservices with RabbitMQ, and released a real-time collaborative editor on AWS ECS Fargate using Docker.
