Mutsa Nyamandi

Provide freelance bookkeeping services to two business owners, preparing customer account statements and reconciling multi-month transaction histories, invoices and payments. Prepare and file income tax returns for both clients, applying current Zimbabwean tax requirements to ensure timely compliance.

Drove 100% compliance to cleanliness and safety standards across all assigned areas, directly supporting the organisation's mandate of a safe working environment. Improved operational efficiency by 30% by introducing and maintaining a daily cleaning schedule and supplies checklist, reducing missed areas and disruptions by 100%.

Increased customer retention by 35% by maintaining high service standards and enhancing service delivery, leading to repeat bookings and referrals. Developed and implemented standard operating procedures across customer service, vehicle dispatch and reservations, improving operational consistency by approximately 40%.

Sorted and codified source documents, reviewed for accuracy, and matched supporting invoices to procurement documents. Managed inventory in QuickBooks and Excel, performing regular stock takes, and compiled financial statements including income statements, cash flow statements, and balance sheets.

Served as a Constable in the Zimbabwe Republic Police, with roles as Investigating Officer and Assistant Anti-Stock Theft Coordinator. Responsibilities included public administration, enforcing compliance to policy and internal controls, and maintaining high integrity in high-pressure environments.

Pursuing an Executive Diploma in Computerised Accounting, with expected completion in 2026.

Completed an Executive Diploma in General Management in 2022.

Earned a Bachelor's Degree in Accountancy (Honours) in 2021.

Received a Certificate of Service from the Zimbabwe Republic Police in 2021.

Completed a Certificate in Computer Fundamentals in 2014.

Earned a Virtual Assistant Certificate in 2022.

Completed a Certificate in Database Management in 2015.