musa Sayyed

Led AML/KYC operations for the assigned jurisdiction, delivering KPI-driven governance and driving process improvements that increased productivity and ensured SLA compliance across onboarding and acceptance workflows.

Executed end-to-end KYC onboarding and refreshes, performed risk assessments and data quality reviews to meet global KYC procedures and regulatory requirements while supporting cross-border request resolution.

Processed and reviewed ISDA confirmations for vanilla, interest rate and credit derivatives, resolved confirmation exceptions with counterparties and maintained tracking and reporting for management.

Managed borrower relationships and supported sales and mortgage teams to ensure regulatory-compliant mortgage processing and improved lead-to-conversion transparency.

Managed delinquent loan tracking and foreclosure workflows, coordinated with legal and real estate partners, and maintained compliance with foreclosure laws while providing status reporting to management.

Coached and led a team of customer service associates to improve collections performance, delivered training to enhance negotiation and communication skills, and resolved escalated accounts to recover past-due payments.

Enrolled in an MSc program in General Management (ongoing at the time of CV).

Completed a Bachelor of Commerce degree focusing on core commerce subjects and accounting principles.