At Wiley, I lead Salesforce development and serve as the primary liaison between onsite and offshore teams. I set up marketing automation across Salesforce Marketing Cloud, Marketo, and Adobe Campaign, and built data pipelines between Adobe Campaigns, Amazon S3, and Snowflake.
I implemented go-to-market tools that increased revenue by 12% and integrated a chatbot into Service Cloud, improving case resolution by 40%. I’m also leading Account Engagement and Marketing Cloud implementation while assisting with the CDP migration to ActionIQ.
At Infosys, I saved a financial client approximately $700K annually by replacing a third-party system with a custom Lead Management Framework. Earlier, I worked across Salesforce architecture and development, data migration, and marketing automation, including migrating five million records and supporting production orgs with 800+ users.

