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Mrunmayee User

@mrunmayeeuser

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Data scientist passionate about analytics and machine learning solutions.

United States

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What I'm looking for

I seek a collaborative environment where I can apply my data analysis skills and contribute to impactful projects.

I am a dedicated data scientist with a Master of Science in Data Science from DePaul University, where I have honed my skills in advanced data analysis, machine learning, and database management. My professional journey includes significant roles in business intelligence and data analytics, where I have consistently delivered actionable insights and enhanced operational efficiencies.

At DePaul University, I serve as a Help Desk Analyst, where I developed analytical visualizations that improved reporting clarity and reduced issue identification delays by over 30%. My previous experience as an Associate Business Intelligence Engineer at Exponentia.AI allowed me to transition systems to Qlik Sense Enterprise, achieving a remarkable 90% data precision. I am passionate about leveraging data to drive strategic decisions and improve performance metrics.

Experience

Work history, roles, and key accomplishments

Current

Help Desk Analyst

Current

DePaul University

Mar 2024 - Present (1 year 2 months)

As a Help Desk Analyst, I developed analytical visualizations within ServiceNow, improving reporting metrics and reducing issue identification delays by over 30%. I managed ticketing issues, providing user support and achieving an 88% success rate in ticket resolution.

ServiceNow Ticketing Reporting User Support

Associate Business Intelligence Engineer

Exponentia.AI Pvt Ltd.

Jun 2022 - Dec 2023 (1 year 6 months)

In my role as an Associate Business Intelligence Engineer, I transitioned systems from QlikView to Qlik Sense Enterprise, achieving 90% data precision. I optimized data extraction processes and designed advanced visualization reports, enhancing strategic decision-making.

Qlik Qlikview Optimization Data Visualization SAP BW

Data Analyst Intern

Standard Chartered Bank

Jun 2021 - Aug 2021 (2 months)

As a Data Analyst Intern, I implemented Excel dashboards for Vendor Management, significantly increasing reporting efficiency by 78%. I also enhanced team software reliability, reducing downtime by 30%.

Excel Data Analysis Dashboards Vendor Management Software Improvement

Education

Degrees, certifications, and relevant coursework

DePaul University

Master of Science, Data Science

2023 - 2025

Activities and societies: CDM Graduate Student Ambassador - Shared personal experiences with prospective students and coordinated with the admissions team to resolve student queries. International Students & Scholars Services Mentor - Coordinated weekly information sessions for new students.

Pursuing a Master of Science in Data Science with relevant courses including Data Regression, Advanced Data Analysis and Regression, Machine Learning, and Databases for Analytics.