Open to opportunities

mrunali mishra

@mrunalimishra

I'm transitioning clinical operations experience into MIS reporting, data analytics, training, and customer support roles.

India

Message

What I'm looking for

I'm looking to transition into MIS, data analytics, training, or operations roles where I can apply accurate reporting, documentation, customer support, and process-tracking experience while growing my Excel, SQL, and Power BI skills.

I've managed clinical case workflows and digital care processes at Curebay Clinic, including online patient assessments, remote recovery plans, accurate records, and outcome tracking. I also supported patient care and rehabilitation at Live Life Physio Care and Aaina NGO, translating assessments into individualized plans and caregiver training.

I'm now applying my documentation, reporting, customer support, and training experience to MIS and data analytics roles. Through remote customer support at Allied Technologies, I manage client communications, query resolution, and accurate records across US business hours while building my Excel skills for data-driven reporting.

Experience

Work history, roles, and key accomplishments

Current

Customer Care Intern

Current

Allied Technologies

Jun 2026 - Present (3 months)

Delivered customer support aligned to US business hours and service-level standards, managing client communications end-to-end. Tracked and resolved client queries efficiently, maintaining high satisfaction, response-quality, and record-accuracy metrics.

Customer Support Client Communication Query Resolution Accuracy US Business Hours

Consultant Physiotherapist

Live Life Physio Care

Jun 2024 - Dec 2025 (1 year 6 months)

Conducted structured patient assessments and translated findings into documented, evidence-based treatment plans. Designed and monitored individualized rehabilitation and therapy protocols, training patients and caregivers on home exercise routines.

patient assessment Treatment Planning Rehabilitation Patient Education Caregiver Training

Consultant Physiotherapist

Curebay Clinic Pvt. Ltd

Jun 2022 - May 2024 (1 year 11 months)

Managed end-to-end clinical case workflows including assessment, diagnostic formulation, treatment planning, and outcome tracking. Built and operated digital care workflows, including online patient assessments and structured remote recovery plans, and maintained accurate patient records.

patient assessment Treatment Planning Records Management

Consultant Physiotherapist

Aaina NGO

Oct 2021 - May 2022 (7 months)

Delivered specialized pediatric and neurological care programs, including for autism spectrum and cerebral palsy cases. Designed individualized intervention plans and trained parents and caregivers on therapeutic techniques for consistent at-home practice.

Pediatric Care Caregiver Training