MrShah User
@mrshahuser
I am an operations lead specializing in KYC, AML and risk-aware withdrawals.
IndiaWhat I'm looking for
I work in operations and customer support within iGaming, focused on KYC, CDD and AML screening with a strong emphasis on minimizing regulatory and chargeback risk.
In my current role as a team lead I own end-to-end withdrawal processing, lead agent scheduling and monthly rosters, and produce daily performance dashboards to drive accountability and visibility.
I drive timely resolution of complex escalations in partnership with Compliance and Customer Service, and I maintain audit-ready documentation to support investigations and seamless handoffs.
Across remote and on-site roles, I have collaborated with Compliance and Tech to fix issues impacting customer experience and risk posture, and I bring disciplined process adherence, workforce planning, and quality assurance to every team I lead.
Experience
Work history, roles, and key accomplishments
NDA Team Lead
NDA
Oct 2024 - Present (11 months)
Own end-to-end withdrawal processing and KYC checks to minimize regulatory and chargeback risk; lead agent scheduling, monthly rosters, and daily performance dashboards to improve operational visibility and accountability.
Customer Support Specialist
Teamwhale
Sep 2020 - Feb 2023 (2 years 5 months)
Guided users through product features with emphasis on account security and compliance-sensitive workflows, resolving complex tickets with complete documentation and cross-functional coordination.
Business Development Executive
OYO Weddingz
Aug 2019 - Jun 2020 (10 months)
Managed business development and client relationships for event venue bookings, driving lead generation, partner onboarding, and sales coordination to support revenue targets.
Talent Acquisition Specialist
MYHR
Mar 2017 - Jul 2019 (2 years 4 months)
Managed end-to-end recruitment including candidate sourcing, interviews, and documentation, maintaining process discipline and improving pipeline quality.
Education
Degrees, certifications, and relevant coursework
UMUniversity of Mumbai
Bachelor of Business Management Studies, Business Management
Bachelor of Business Management Studies degree from the University of Mumbai completed in June 2017.
Availability
Location
IndiaAuthorized to work in
Job categories
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