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MrShah User

@mrshahuser

I am an operations lead specializing in KYC, AML and risk-aware withdrawals.

India
Message

What I'm looking for

I'm seeking an operations or team-lead role in customer support or compliance to apply my KYC/AML and risk experience, lead teams, improve processes, and work in a collaborative, compliance-focused environment; available for flexible shifts.

I work in operations and customer support within iGaming, focused on KYC, CDD and AML screening with a strong emphasis on minimizing regulatory and chargeback risk.

In my current role as a team lead I own end-to-end withdrawal processing, lead agent scheduling and monthly rosters, and produce daily performance dashboards to drive accountability and visibility.

I drive timely resolution of complex escalations in partnership with Compliance and Customer Service, and I maintain audit-ready documentation to support investigations and seamless handoffs.

Across remote and on-site roles, I have collaborated with Compliance and Tech to fix issues impacting customer experience and risk posture, and I bring disciplined process adherence, workforce planning, and quality assurance to every team I lead.

Experience

Work history, roles, and key accomplishments

ND
Current

NDA Team Lead

NDA

Oct 2024 - Present (11 months)

Own end-to-end withdrawal processing and KYC checks to minimize regulatory and chargeback risk; lead agent scheduling, monthly rosters, and daily performance dashboards to improve operational visibility and accountability.

TE

Customer Support Specialist

Teamwhale

Sep 2020 - Feb 2023 (2 years 5 months)

Guided users through product features with emphasis on account security and compliance-sensitive workflows, resolving complex tickets with complete documentation and cross-functional coordination.

Education

Degrees, certifications, and relevant coursework

University of Mumbai logoUM

University of Mumbai

Bachelor of Business Management Studies, Business Management

Bachelor of Business Management Studies degree from the University of Mumbai completed in June 2017.

Tech stack

Software and tools used professionally

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MrShah User - NDA Team Lead - NDA | Himalayas