Montserrat Mora

Administered and tuned Microsoft SQL Server databases alongside Apache Spark to ensure high performance, robust availability, and strict security. Implemented backup and disaster recovery plans, enforced access controls, and collaborated with development and data science teams to optimize ETL and resolve database issues with minimal downtime.

Developed end-to-end Power BI reporting for Finance and Operations, building financial and bonus exception dashboards with advanced DAX for KPI tracking and forecasting. Supported SQL Server/Azure SQL database administration for microservices, implemented RLS, and managed Power BI Gateway configurations and scheduled refreshes for reliable reporting.

Led design and delivery of ASP.NET/C# web dashboards and internal portals to improve service desk operational KPIs and support management visibility. Built RESTful APIs for cross-platform data synchronization (Jira/ServiceNow/Freshservice), engineered SQL Server ETL/automation across DEV/QA/PROD, and automated inbox workflows used across 40+ projects.

Served as SME for mission-critical production and QA systems, maintaining 24/7 stability and exceptional availability with after-hours support to sustain 99.9% uptime for treasury and finance systems. Directed incident and problem management with root cause analysis, reduced mean time to resolution by 40%, and improved release quality through UAT practices that virtually eliminated critical post-r

Led QA and UAT activities for a cash management platform, defining testing strategies and acceptance criteria to ensure defect-free production releases. Implemented a Jira defect workflow to reduce defect reopen rates by 20%, coordinated UAT stakeholder sign-offs, and supported front-end enhancements using HTML and PHP.

Customized Microsoft Dynamics NAV ERP modules and built integrations to improve operational efficiency and data quality. Optimized ETL and batch processing for a 20% batch performance improvement, and delivered user training/workshops that reduced support requests by 30%.

Managed website infrastructure to ensure 99% uptime through hosting administration, backups, and SEO best practices. Launched an interactive online product catalog integrated with Microsoft Dynamics NAV 2009 to improve inventory transparency and increase inbound web leads.

Administered MySQL databases and maintained secure, high-availability web operations targeting 99% uptime while implementing backups and performance monitoring. Developed and launched the first fully integrated e-commerce site connected to Microsoft Dynamics NAV for real-time order processing and inventory synchronization, improving web traffic and online sales.

Delivered ERP development and C/Side programming for Microsoft Navision 3.7 and Dynamics NAV 4, covering database design, UI specifications, and functional prototyping. Documented and executed ERP migration plans, supported user training, and contributed to PHP-based web application development backed by SQL Server and MySQL.

Developed and deployed municipal finance systems from requirements through release, using Visual Basic and SQL Server to deliver reliable solutions with 99% uptime. Created database schemas and Crystal Reports for compliance, supported Dynamics NAV ERP enhancements via C/Side, and built supporting web applications using PHP, JavaScript, HTML, and MySQL.

Bachelor's degree in Systems Engineering completed from January 2004 to January 2006 in Aguascalientes, Mexico.

Bachelor in Systems Engineering completed from January 2000 to January 2002 in Aguascalientes, Mexico.