Monika Kucz

I am a dedicated Game Development student with a strong background in Quality Assurance. Currently, I work as a QA Specialist, where I monitor chat and voice conversations to ensure compliance and quality. My role involves evaluating agent performance using internal QA scorecards, providing constructive feedback, and identifying inefficiencies in the QA feedback loop. I take pride in my ability to flag critical errors and identify training needs, which has led to significant process improvements within my team.

In my previous role as a Media Analyst, I honed my research skills by analyzing newspapers and internet articles for relevant keywords. This experience has equipped me with a keen eye for detail and the ability to work efficiently under pressure. I am passionate about leveraging my skills in data analysis and quality assurance to contribute to innovative game development projects.