Mohamed Khaled
@mohamedkhaled9
I resolve complex escalations and improve AI evaluation quality through root-cause analysis, data, and frontline ownership.
EgyptWhat I'm looking for
I own complex customer and operational escalations at Concentrix on the Walmart account, investigating root causes and resolving issues directly. I maintain a 92% customer satisfaction score while identifying recurring patterns that improve queue stability.
I was promoted from floor agent to Escalations Desk Officer within a year and ranked in the floor’s top three for seven consecutive months. As a floorwalker, I coached new starters during live calls, increasing newcomer KPI achievement by 67% and reducing average handling time by 44%.
Alongside frontline operations, I evaluate AI-generated responses for DataAnnotations.tech and assess advertising content for TELUS International AI. I rate quality against detailed guidelines, annotate errors and edge cases, and flag unclear instructions or dataset inconsistencies that could affect model performance.
I bring working SQL knowledge, structured data validation, bilingual project support, and a practical habit of building AI into my daily workflow.
Experience
Work history, roles, and key accomplishments
Evaluate ad content for accuracy, relevance, and policy compliance against strict platform guidelines, directly informing ad-ranking model quality. Apply detailed guidelines to complex, ambiguous ad scenarios and maintain consistent throughput and quality scores across multiple task queues.
Data Annotator / AI Quality Evaluator
DataAnnotations.tech
Mar 2025 - Present (1 year 5 months)
Run comparative evaluations on AI-generated responses across multiple bilingual projects, rating output quality against client guidelines and annotating mistakes and edge cases. Identify recurring failure patterns and feed back actionable signal for improving training data quality.
Own complex customer and operational escalations end-to-end, investigating root causes and resolving directly while maintaining a 92% customer satisfaction score. Promoted from floor agent within a year and recognized as a top performer company-wide in Q2 and Q3 2024.
Education
Degrees, certifications, and relevant coursework
Damanhour University
Bachelor of Business Administration, Business Administration
Bachelor of Business Administration degree from Damanhour University, completed in 2022.
Tech stack
Software and tools used professionally
Availability
Location
EgyptAuthorized to work in
Job categories
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