Mirza Bashir

Implemented network security controls, such as VPC configurations, security groups, and NACLs, to secure cloud infrastructure. Deployed Kubernetes clusters and Docker containers for scalable application deployment.

Configured VPCs, subnets, and security policies for external clients. Managed IAM roles, users, and permissions, and set up S3 bucket storage systems for application data replication.

Carried out deployments of full new software builds and software patches, and performed estate management investigations and proactive operations and support tasks. Logged, documented, and implemented fix actions via standard fix procedures.

Provided second-line support for the IT Department, supporting internal desktops/laptops on both Windows and Mac platforms. Supported live websites and bespoke applications within the business.

Reported to the service desk manager and IT director, documenting incidents to help the service desk team understand necessary steps for future occurrences. Actively used Exchange 2010 to create email addresses and distribution groups.

Installed and configured computer hardware and software, and carried out software updates on end-user machines. Maintained daily backups and regularly maintained end-user machines by performing necessary clean-up and updates.

Grade: Second class, First division honours

Achieved Second Class, First Division Honours. Key modules included Local Area Networks, Mobile Networking, Network Simulation, and PHP development. Gained comprehensive knowledge in principles and concepts of network technology, professional issues, wide area networks, real-time networking, and computer forensics.

Grade: Triple Grade Distinction Merit Merit

Achieved a Triple Grade Distinction Merit Merit in IT Practitioners (Systems Support). This diploma provided a strong foundation in IT systems and support.

Grade: 9 GCSE’s A – C

Obtained 9 GCSEs with grades A-C. Subjects included English (C), Maths (C), Science (CC), and I.C.T (AAA).