Looking for a job

Mitchell Moreau

@mitchellmoreau

Message

I'm a Software QA Engineer based out of Fort Lauderdale, FL

United States

Message

What I'm looking for

Benefits

Weekends off

401k

PTO

Software QA engineer with experience with SQA projects, reviewing and analyzing specifications, executing test cases and reporting issues. Testing mobile versions of the web applications in QA and production environments. Ability to describe bugs clearly and accurately. Acting as a role model for the rest of the team to show them the direction to move forward in line with the program priorities.

Experience

Work history, roles, and key accomplishments

Current

Health Care Specialist

Current

MDLIVE

Dec 2018 - Present (6 years 6 months)

Report any system impacts to CS admin, patient portal, or provider portal to production support and open Salesforce ticket in Jira

Respond to customer service emails: general inquiries, contact request, appointment request, refund request, billing inquiries, etc. within 30 minutes or less

Send escalated alert notification of low provider coverage for state specific patient phone or video con

Telehealth Jira Customer Support Health Tech Technical Support

Software QA Engineer

Saldo App

Jun 2022 - Dec 2022 (6 months)

Tested software to detect bugs and make sure a product complies with the requirements

Designed, developed and executed test cases using TestRail

Performed functional, UI, smoke, regression testing at all stages of the software development life cycle

Tested iOS, Android and Web applications and using UNIX, Xcode, ADB, and Android Studio

Monitored, analyzed and reported bugs applying J