Mike Butterworth

Online English lessons for teenagers and adults in Singapore and China: Cambridge A2 Key and B1 Preliminary, IELTS Academic, entrance exams and interviews, and English for school subjects. I plan each student's next lesson around what they found hard in the last one.

I also write and publish my own courses: KET Smart (35 lessons, Cambridge A2 Key for Schools) and A2 Everyday English (30 lessons),

Sole customer support contact for an EdTech platform with over 1.5 million users: students, teachers and school IT managers. Handled technical triage, payment disputes and refunds through Stripe, and mailing-list updates. 24 five-star Trustpilot reviews during my hours.

Online English as a Second Language teaching to students based in China in a 2:1 or 1:1 setting, teaching from pre-made lesson plans according to a set course/syllabus.

100% on-time, zero lessons missed, no teacher technical issues recorded & high re-booking rate (60% for older students aged 12-15).

Taught various classes of Matayom 1, 2 and 3 levels (12 - 15 years); which involved creating a custom syllabus, lesson plans, exams/tests, assigning grades, and classroom discipline.

Classes ranged from 20 to 50 students in size of completely mixed ability.
Also proof-read exams (own and others'), attended extra-curricular activities and camps.

Acted as an unofficial liaison between Thai and Wes

Managed sign-ups for empty homes and helped new tenants get ready to move in and find homes that suited them.

Supported the tenancy team with sign-ups, changes and terminations, and rebuilt the company's whole sign-up pack as a single mail-merge document.

Ran a staff fundraiser for a partner charity from start to finish, designing all the promotional material and raising just over the £600 target, and set up the two centres' Facebook page.

Allocated hard-to-let homes under the local lettings guide, ran background checks and signed up new tenants.

Maternity cover that used my degree: merchandise design and branding, social media, articles for the staff and customer magazines, and proofreading before release.

Costed planned and responsive repairs against the agreed schedule of rates, using the Total and OHMS finance and housing systems.

Assessed callers' symptoms on the new 111 non-emergency health line and directed them to the right care, including safeguarding referrals.

Weekend sales and customer service while at university. Ran the Blackburn branch alone for a day and designed point-of-sale displays.

Sales and customer service in a large electrical store. Looked after the laptop section, booked in repairs and returns, and designed point-of-sale displays.

Jun 2017

English, Mathematics, Science, History, German, Drama, ICT, and Graphic Products