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MC@michellecroak
Senior Manager specializing in technology risk and compliance management.
United StatesI am a seasoned Senior Manager with extensive experience in technology risk management and compliance. Over the past several years, I have successfully managed the lifecycle of technology and security risk management programs, ensuring adherence to PCI-DSS standards and leading annual SOC audits. My strategic oversight of the Vendor Oversight Program has streamlined governance processes, enhancing vendor management and risk assessment across the organization.
Previously, I held multiple roles within risk management at USAA, where I built and implemented IT General Control and Business Application Control programs. My leadership in risk identification and mitigation has supported the development of innovative products and services, ensuring robust internal oversight. With a strong educational background, including an MBA from the University of Texas at Dallas, I am committed to driving effective risk management strategies that align with organizational goals.
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Work history, roles, and key accomplishments
Avant
Jul 2022 - Feb 2025 (2 years 7 months)
Managed the lifecycle of technology and security risk management programs, including PCI-DSS Annual Audit and facilitating internal/external security/technology risk and compliance related exams & audits. Oversaw the company's annual SOC Audit, collaborating with all lines of defense to generate audit evidence and facilitate discussions with external auditors. Strategically managed the Vendor Over
USAA
Jul 2015 - Jun 2022 (6 years 11 months)
Built, implemented, and managed IT General Control and Business Application Control programs, serving as strategic and operational leads to ensure program effectiveness across the organization. Supported development activities from Innovation teams through risk identification, mitigation, and proper internal oversight processes. Led a team of experienced risk professionals who deployed risk progra
Degrees, certifications, and relevant coursework
UDMasters of Business Administration, Business Administration
Grade: 3.83/4.0
Completed a Master of Business Administration program, achieving a Scholar of Distinction recognition. Focused on advanced business principles and management strategies.
UWBachelors of Business Administration, Business Administration
Grade: 3.54/4.0
Pursued a Bachelor of Business Administration with a double major in Marketing and Risk Management and Insurance, alongside a specialization in Healthcare Management. Gained comprehensive knowledge in business, risk assessment, and healthcare industry operations.
Software and tools used professionally
United StatesYou can contact Michelle and 90k+ other talented remote workers on Himalayas.
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