At ESTO AS, I designed and built AI Summarizer and AI Assistant services integrated with Zendesk via webhooks and LLMs. They reduced ticket processing time by 30% and automated initial responses for more than 1,000 daily inquiries.
I also built a daily AI Log Analyzer that parses error logs across DDD domains and produces diagnostic reports in Notion, with Slack alerts for engineering teams.
For ESTO AS's loan products, I implemented backend logic for refinancing and upsell products with scoring integrations, increasing loan conversion by 25% and average loan amount by 30%.
Earlier, at SeaRates by DP World, I developed REST APIs for freight logistics and built an API for shippers to submit transport requests and manage warehouse rentals. My background includes PHP and Go backend services, microservices, and gRPC.
