At North Carolina National Guard / USPFO, I administered statewide DTS and GTCC operations supporting more than 15,000 military and civilian personnel. I managed CitiManager IBA and CBA accounts, monitored delinquency and compliance, and used Excel and Power BI for reporting and oversight.
With U.S. Army, I developed a unit-level DTS/GTCC mission-support process that connected travel preparation with dispatch operations. I also supported travel and cardholder issues, prepared command reports, and provided training and policy guidance.

