Mhaydel Yanguas

Record daily business transactions and maintain accurate records. Coordinate with vendors and suppliers, handle customer inquiries, and assist with packing and shipping book orders.

Managed social media presence and handled customer inquiries via Facebook Page. Recorded daily sales and revenue, and managed inventory of hair supplies.

Researched and identified potential customers interested in golf through various online platforms. Designed promotional posters and updated, tracked, and monitored lead statuses using Bitrix24.

Handled promotional activities to maintain store visibility and support sales growth. Managed and monitored inventory records and assisted in overseeing colleagues and supporting team workflow.

Managed customer service inquiries and ensured customer-preferred delivery instructions were followed. Handled social media posts and responded to customer reviews to ensure satisfaction.

Completed hands-on bookkeeping training with practical experience using Xero, including bank reconciliations, accounts payable and receivable, recording financial transactions, and maintaining financial records.

Participated in GCI Growth Sessions in 2023.

Bachelor of Science in Business Administration with a major in Service Management, completed from 2018 to 2022.

Completed training in Edesk, Zendesk, and Bitrix24 Management in 2022.

Completed Shopify Product Listing training in 2022.

Earned Amazon E-Commerce Certifications covering FBA, FBM, Dropshipping, and Product Listing from 2021 to 2022.

Completed REVA certification in 2021.

Completed Social Media Management training in 2021.