Mercy Yacapin
@mercyyacapin
Seasoned healthcare revenue cycle leader driving revenue recovery, denials management, and operational improvements.
United StatesWhat I'm looking for
I am a revenue cycle leader with 15+ years of progressive experience in medical billing, revenue recovery, and office operations. I have a proven track record optimizing claim reimbursements, leading cross-functional teams, and implementing process improvements that improve financial performance.
I lead denials and recovery teams, train analysts, and collaborate with product and technology groups to automate workflows and streamline reviews. My expertise includes payer contracts, appeals, coding (ICD-10, CPT, HCPCS), charge description master (CDM) maintenance, DRG validation, and HIPAA compliance.
I consistently meet productivity and quality targets across inpatient and outpatient settings and have directed practice operations including staffing, claims submission, payment posting, and AR follow-up. I bring a detail-oriented approach to revenue integrity, audits, and resolving complex payer denials to maximize reimbursements.
Experience
Work history, roles, and key accomplishments
Lead Denials Revenue Recovery Analyst
FIRM Revenue Cycle Management
Apr 2013 - Present (12 years 5 months)
Lead a team of analysts to optimize reimbursement, implement automated review tools, and improve collections through process improvements and appeals management, increasing revenue recovery and reducing coverage gaps.
Medical Office & Billing Manager
Jamborcic Internal Medicine
Sep 2011 - Apr 2013 (1 year 7 months)
Directed daily operations and all revenue cycle functions for an internal medicine practice, improving operational efficiency and patient satisfaction through policy implementation and staff training.
Revenue Recovery Analyst II
MedAssist
Mar 2009 - Mar 2011 (2 years)
Managed denial handling and appeals to recover lost revenue, using payer contracts and manuals to draft appeals and meet productivity targets for account resolutions.
Lead Patient Account Representative
NV Anesthesiology & Pain
Jun 2005 - Mar 2009 (3 years 9 months)
Managed A/R follow-up, claim transmissions, payment posting, and appeals for anesthesia and pain management claims while maintaining coding compliance and developing estimate templates.
Education
Degrees, certifications, and relevant coursework
N.E.C / Bryman Campus
Medical Assistant Certification, Medical Assisting
1992 - 1992
Completed a Medical Assistant Certification program at N.E.C / Bryman Campus in 1992.
Valencia High School
High School Diploma, General Education
1989 - 1989
Graduated with a High School Diploma from Valencia High School in Delano, CA in 1989.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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