Mercy Fadele

Led end-to-end retail pharmacy operations at a community-facing health facility, ensuring PCN/NAFDAC compliance. Implemented SOPs for prescription intake, dispensing accuracy, and patient follow-up to reduce dispensing errors and improve care continuity while counseling patients on chronic disease medication management.

Managed full-scope pharmacy practice for a high-volume urban pharmacy, including prescription verification and OTC medication advisory. Led team performance management through skills-gap identification and mentoring, enforcing professional standards and maintaining zero reportable dispensing incidents over tenure.

Managed all pharmacy operations including dispensing, team management, and patient care delivery for a busy independent pharmacy. Designed standardized onboarding and training plans to reduce time-to-competency and maintained accurate time-reporting and performance records for team members.

Provided professional patient counseling on prescription medicines and OTC products, strengthening patient-facing communication skills. Maintained dispensary inventory within prescribed guidelines using perpetual records, supported technician workflows, and ensured regulatory compliance by reporting dispensing issues within required timeframes.

Dispensed and distributed medications in compliance with legal and ethical pharmaceutical guidelines. Advised patients on prescription medicines, OTC products, and appropriate medical appliances in a customer-facing role while ensuring safe medication handling.

Completed a Bachelor of Pharmacy at Niger Delta University from 2010 to 2017.