Looking for a job

Mercy Biama

@mercybiama

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Civil Engineering student with Equity Bank customer support experience and hands-on engineering project tracking.

Kenya

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What I'm looking for

I'm seeking to contribute as a reliable remote contributor.

At Equity Bank, I handled customer inquiries about digital banking onboarding and account services, and assisted with account opening and verification procedures.

During my Industrial Attachment at Estates Carpentry & Facilities Maintenance, I tracked and documented engineering projects, components, and site repairs against measurements and technical specifications.

As Founder & Manager of Ethereal Beads, I managed business operations from material sourcing and pricing to order fulfillment and online customer support. I also use Claude and ChatGPT for research and structured tasks, and bring experience in data labeling, document verification, and quality assurance.

Experience

Work history, roles, and key accomplishments

Industrial Attachment

Estates Carpentry & Facilities Maintenance

Tracked and documented practical engineering projects, components and site repairs, ensuring strict compliance with measurements and technical specifications.

Project Tracking Documentation Technical Specifications Compliance

Founder & Manager

Ethereal Beads

Managed end-to-end small business operations, including material sourcing, pricing, order fulfillment and online customer support.

Business Operations Customer Support Sourcing Pricing Order Fulfilment

Pre-Intern

Equity Bank

Handled high-volume customer inquiries, guiding clients through digital banking onboarding and account services with high accuracy. Maintained customer documentation and assisted elderly clients with account opening and verification procedures.

Customer Support Digital Banking Documentation Client Assistance

Education

Degrees, certifications, and relevant coursework

Kenyatta University

Bachelor of Science, Civil Engineering

Undergraduate student in Civil Engineering, currently in progress. Ranked among the top 100 candidates nationally in the KCSE examinations and awarded the Principal's Outstanding Achievement Award.