Melissa Magoma

I am a passionate, self-driven and energetic individual with a performance management, data analysis, business process re-engineering & customer service background. I am looking for opportunities in diverse environments that ensure I am learning and growing while being creative in my problem solving.
Given my prior experience as a data analyst, I am capable of competently preparing revenue performance dashboards and responding to various data requests on various tax heads and complex databases. I have experience generating insights on performance trends while providing contingency plans, performing Corporate Risk Control attestations, and monitoring Tax Compliance and Operational Corporate Risk Controls. In addition to Risk Management, I have experience reporting on Internal Audit recommendations and tracking their implementation.
I can map processes, identify bottlenecks within them and re-engineer said processes to ensure efficiency and improved performance. As a Microsoft Power Platform scholar, I can provide great insight on automation of processes, building of apps and configuring of chat bots.
I have a vast knowledge of tax operations, tax laws and tax systems in Kenya, given my 3 and a half years’ experience working in the front-line of the country’s revenue authority. I have a lot of technical knowledge and skill regarding the iTax system, which makes me quite instrumental to any organization. I trained both new employees and newly registered taxpayers in all matters tax, with a concentration in VAT & Income Tax and can engage groups while also transferring knowledge.
My specialties include:
• Data Analysis
• Data Mining
• Business Process Improvement
• Taxation (proficient and up to date with all Kenyan tax laws, procedure manuals & policies)
• Microsoft Power Platform
• Google Analytics
• Brand Strategy
• Customer Experience
• Training
I am excited to expand my scope and network through various jobs and interactions on this platform. I am keen on opportunities that allow me broaden my knowledge and skills to drive change and impact.
I am always striving to bring 100% to the work that I do, and my goal is that I do so while also challenging myself and building mutually beneficial relationships with both workmates and clients; an ideal work setting for me would be a diverse & flexible one.