Melissacallis Callis

As a seasoned Program Analyst with 5 years of experience in the pharmaceutical industry, I have developed a strong background in business intelligence and data analysis procedures. My expertise lies in optimizing patient program KPIs and supporting initiatives to increase operational efficiencies. With excellent communication and presentation skills, I have a proven track record of effectively communicating complex technical concepts to non-technical stakeholders.

In my previous role at LiveOps, I successfully implemented dynamic reporting of call center and chat data, resulting in a 20% increase in key business objectives and KPIs. I also leveraged SQL, Python, and R to perform data analysis and modeling, identifying high-risk patients and implementing targeted interventions. Additionally, I created and optimized SQL queries, stored procedures, and views, resulting in a 25% improvement in data reliability and system performance.

I am a strong leader with excellent problem-solving instincts and attention to detail. I have a proven ability to prioritize and manage multiple projects with strict deadlines, consistently delivering high-quality results. I am also an effective mentor, having enhanced overall team performance and ensured adherence to project management regulations and procedures.