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Md Masud AlamMA
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Md Masud Alam

@mdmasudalam

Banking professional skilled in call center leadership, customer service, and bookkeeping with QuickBooks & Xero expertise.

Bangladesh
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What I'm looking for

Remote Bookkeeper / Xero & QuickBooks ProAdvisor: Manage invoices, reconcile accounts, and prepare reports accurately.
Customer Support Specialist: Resolve issues and ensure client satisfaction.
Call Center Supervisor: Lead teams and boost performance remotely.

Customer-focused and detail-oriented professional with a unique blend of expertise in guest services, financial operations, and call center leadership. Certified QuickBooks and Xero Advisor with hands-on experience streamlining accounting processes for SMEs through cloud-based platforms. Currently thriving as a Banking Call Center Supervisor, leading high-performing teams and delivering exceptional service in dynamic environments. Known for a proactive approach, strong analytical skills, and a commitment to excellence across customer service and financial management domains.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

Institute of Business Administration, Jahangirnagar University logoIU

Institute of Business Administration, Jahangirnagar University

Master of Business Administration, Marketing & Finance

2017 - 2020

Grade: 3.03

Master of Business Administration with concentrations in Marketing & Finance from the Institute of Business Administration, Jahangirnagar University, completed 2017–2020 with a GPA of 3.03.

Southeast University logoSU

Southeast University

Bachelor of Business Administration, Finance

2012 - 2016

Grade: 3.50

Activities and societies: Convocation Organizer; Fresher’s Reception Coordinator; Debater

Bachelor of Business Administration in Finance from Southeast University, completed 2012–2016 with a GPA of 3.50.

Tech stack

Software and tools used professionally

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Md Masud Alam - Team Leader, Call Center Supervisor - BRAC Bank PLC | Himalayas