At Amazon.com, I investigated fraud complaints and disputes from start to resolution, reviewing evidence and applying company policies. I also reviewed customer behavior and transactions for suspicious activity, collaborating with compliance teams on high-risk cases.
I reviewed customer accounts to identify fraudulent refund and replacement claims while balancing revenue protection with fair customer advocacy. Earlier, as a Data Analytics intern at KANTAR, I cleaned and organized datasets for strategic decision-making; I also presented findings from my business analytics project, Decoding Fashion DNA, at the ISCIEM-2024 conference.
