At Amdocs, I took over two inherited teams during the T-Mobile acquisition and became accountable for their delivery, KPIs, and SLAs. I helped staff the team in under a month and managed up to 15 engineers.
For UScellular’s consumer portfolio, I expanded my scope to 50+ applications and kept services stable while meeting incident and outage SLAs. I standardized cutover validation with a Jenkins/Bash pipeline and extended it to the SRE team for post-deployment checks.
Earlier, I owned production readiness and disaster recovery for UScellular’s digital channels, including uscellular.com and the My Account apps. I also built self-service web and mobile journeys for Vivo using JavaScript, AEM components, and Java REST services.

