Open to opportunities

Masuma Shabnam

@masumashabnam

I architect secure, multi-cloud Salesforce platforms and enterprise integrations for regulated financial services and healthcare organizations.

United States

Message

What I'm looking for

I'm looking to lead secure, scalable enterprise Salesforce architecture and multi-cloud integration work, especially in regulated financial services or healthcare environments where I can drive modernization, DevOps, governance, and delivery strategy.

At GDIT, I architect enterprise Salesforce solutions across Financial Services Cloud, Sales Cloud, and Service Cloud, connecting Salesforce with NetSuite, AWS, ERP platforms, Epic, and Cerner. I build scalable Lightning architectures with Apex, LWC, Visualforce, MuleSoft, REST/SOAP APIs, Platform Events, and event-driven AWS integrations.

I've reduced release cycle times by 40% through automated Copado CI/CD pipelines, while governing security with Salesforce Shield, Platform Encryption, Data Masking, AWS KMS, and compliance controls for HIPAA, GDPR, SOX, and PCI-DSS. I also deliver CPQ automation, OmniStudio workflows, Health Cloud patient-care capabilities, Data Cloud governance, and AI-powered dashboards using Tableau CRM, Power BI, and Einstein AI.

Previously, I led Salesforce strategy at The Hartford and developed multi-cloud Salesforce applications at CloudMasonry, helping teams unify customer data, improve deployment quality, strengthen access controls, and automate customer and operational workflows.

Experience

Work history, roles, and key accomplishments

Current

Salesforce Technical Architect

Current

GDIT

Nov 2023 - Present (2 years 9 months)

Architected enterprise-scale, multi-cloud Salesforce solutions across Financial Services Cloud, Sales Cloud, and Service Cloud, translating complex business requirements into scalable Lightning Experience architecture. Directed enterprise integration architecture connecting Salesforce with NetSuite, AWS, and ERP platforms via REST/SOAP APIs, Platform Events, and MuleSoft, establishing reliable nea

Salesforce Technical Lead

The Hartford

Oct 2018 - Oct 2023 (5 years)

Led Salesforce technical strategy across Sales Cloud, Service Cloud, and Commerce Cloud, architecting integrations with Azure, SAP, NetSuite, and Workday alongside OAuth 2.0/SAML SSO via Azure AD and Okta. Guided design and delivery of B2B and B2C Commerce Cloud implementations, integrating with Sales Cloud and Service Cloud to give teams a unified 360-degree customer view.

Salesforce Developer

CloudMasonry

Jul 2015 - Sep 2018 (3 years 2 months)

Developed custom Salesforce applications across Commerce Cloud and Health Cloud using Apex, Visualforce, and Lightning Web Components to meet complex client business requirements. Configured Salesforce security architecture — profiles, permission sets, sharing rules, and field-level security — and supported recurring audits across client orgs.