Open to opportunities

Masego Besenia

@masegobesenia

Message

Aspiring records coordinator with strong organizational skills.

Botswana

Message

What I'm looking for

I am looking for a role that allows me to utilize my records management skills while providing opportunities for growth and development.

I am an industrious records management certificate holder with experience as a Records Officer. My background includes resolving service issues, monitoring customer documents, and maintaining accurate records. I am a proactive self-starter, highly organized, and goal-oriented, eager to grow and develop my existing skills in records management.

My educational journey includes a Certificate in Archives and Records Management from Francistown College of Programming. I have also gained valuable experience through various roles, including customer service positions where I honed my communication and teamwork skills. I am passionate about empowering the underprivileged through my volunteer work with the Botswana Red Cross Society.

Experience

Work history, roles, and key accomplishments

Current

documents controller

Current

TKM ENGINEERING

Mar 2022 - Present (3 years 6 months)

I AM A DOCUMENTS CONTROLLER

Communication Skills Problem Solving Sales Documentation Digital Marketing Customer Service Microsoft Office Microsoft Excel Data Management

Customer Sales Agent

Identity Clothing Store

Feb 2019 - Present (6 years 7 months)

Resolved service issues by attending to customer complaints. Monitored and regulated various customer documents.

Customer Service Document Management Sales Customer Relations

Volunteer

Botswana Red Cross Society

Empowered the underprivileged and donated to the unfortunate and disabled. Raised funds to address national disasters.

Fundraising Humanitarian Aid

Records Officer

Ministry of Youth Empowerment, Sport and Culture Development

Resolved service issues by attending to customer complaints. Monitored and regulated various customer documents.

Customer Service Document Management Records Management Regulatory Compliance

Participant

JO’SPEAKS

Participated in a character building workshop. Awarded a certificate for active participation.

Character Development Communication Teamwork

Attache - Junior

Francistown Records Center

Conducted records appraisals and surveys. Managed mail and files efficiently.

Records Appraisal File Management

Customer Sales Agent

JB Sports Clothing Store

Maintained customer records by updating account information. Sold retail products to customers.

Retail Sales Account Management Customer Service

Education

Degrees, certifications, and relevant coursework

ELSIMATE INSTITUTE

DIPLOMA, ARCHIVES AND RECORDS MANAGEMENT

2024 -

Shashe River School

BGCSE, General Studies

2015 - 2016

Activities and societies: Awarded an international medal for ballroom latin dance competitions.

Completed the Botswana General Certificate of Secondary Education. Achieved an international medal for ballroom latin dance competitions.

Francistown College of Programming

Certificate, Archives and Records Management

Completed a comprehensive program focused on the principles and practices of archives and records management. Gained expertise in organizing, maintaining, and preserving various types of records.