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Mark Roma

@markroma

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AI transformation leader at SHI International, building AI applications with LLMs, RAG, and conversational interfaces.

United States

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At SHI INTERNATIONAL, I lead AI and digital transformation, shaping strategy, governance, platforms, and organization-wide adoption. I also build AI applications using LLMs, RAG, knowledge systems, and conversational interfaces.

At SNOW SOFTWARE, I led global web, MarTech, UX, and digital platform modernization, partnering with CMO leadership on technology strategy and growth. My independent AI product development explores agentic systems, persistent memory, RAG, API orchestration, and workflow automation.

Experience

Work history, roles, and key accomplishments

Current

Director of Web and AI Solutions

Current

SHI International

Jan 2021 - Present (5 years 8 months)

Lead AI and digital transformation for a $17B+ technology enterprise. Shape AI strategy, governance, platforms, and organization-wide adoption, and build AI applications using LLMs, RAG, knowledge systems, and conversational interfaces.

AI Strategy Governance LLM RAG Prompt Engineering Agentic Workflows Knowledge Systems Conversational Interfaces Cross functional Leadership Digital Transformation

Lead Developer

Snow Software

Jan 2016 - Jan 2021 (5 years)

Led global web, MarTech, UX, and digital platform modernization. Partnered with CMO leadership on technology strategy, growth, and digital transformation.

Web Development Martech UX Digital Strategy Digital Transformation Leadership

Digital Services Team Leader

ChenMed

Jan 2013 - Jan 2016 (3 years)

Led a five-person development/design team and a six-site digital portfolio supporting a rapidly growing healthcare organization. Guided platform strategy and technical decisions across web, mobile, internal systems, and business integrations.

Team Leadership Digital Strategy Web Development Mobile Systems Integrations Healthcare