At Sugar Milling Research Institute (SMRI), I conducted routine sugar analysis, prepared chemicals and reagents, and performed water checks and sample extraction. I also maintained and calibrated laboratory equipment.
I assisted with method validation and chemical analyses, participated in research projects, and prepared technical and laboratory test reports. My work included collecting and interpreting data and supporting quality-control tests.
At Capability BPO, I handled customer enquiries through email and live chat using BoldChat and Zendesk (ZENV2), processed orders, and followed up on customer issues. I also supported store operations and customer service at Grand Shoe.
