Open to opportunities

Maria zacarias

@mariazacarias

Service Representative and pre-med biology graduate student with 3+ years of research, leadership, and event-planning experience.

United States

Message

What I'm looking for

I’m looking for a role where I can combine reliable customer service with strong documentation and lab-informed attention to detail, working in a calm, organized team. I want opportunities to grow through responsibilities like scheduling, records, and research support.

I’m a Service Representative and pre-medbiology graduate student with over 3 years of research, leadership, and event-planning experience. I’m a strong communicator who manages organization, budgeting, and coordination across teams while staying calm and detail-focused in fast-paced settings.

I bring hands-on exposure to lab methods and study design, maintaining accurate laboratory records and data integrity across experiments. I also provide reliable customer service—supporting registration, enrollment, documentation, appointment scheduling, and payment handling—while resolving concerns through clear communication and professionalism.

Experience

Work history, roles, and key accomplishments

Ambassador

College Bound Foundation

Jan 2026 - May 2026 (4 months)

Guided high school students through registration processes and application completion, helping them understand available resources and enrollment options. Provided customer service and communications support, including data entry and application documentation.

Customer Service Data Entry Documentation Communication Skills

Undergrad Research Participant

Bowie State University

Feb 2026 - Apr 2026 (2 months)

Conducted bioremediation research on copper-contaminated water using Shewanella species. Maintained accurate laboratory records and documented experimental results while organizing research findings.

Shewanella Species Lab Documents Data Entry Experimental Results Documentation Data Collection Research and Organization

Retail Sales Associate

H&M

May 2024 - Aug 2024 (3 months)

Provided customer service to over 100 clients daily, answering questions and supporting registration/enrollment at the point of sale. Processed cash, credit, and electronic payments and handled customer complaints using clear communication and telephone skills.

Customer Service Point of Sale Cash Handling Electronic Payments Complaint Resolution Appointment Scheduling Documentation Teamwork

Summer Camp Counselor

The Y in Central Maryland

Jun 2021 - Jun 2023 (2 years)

Provided customer service and communications support to campers and parents, addressing questions and concerns. Organized daily schedules and maintained documentation of camper attendance and well-being.

Customer Service Scheduling Documentation Teamwork Communication Skills