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Marc Doane

@marcdoane

Message

I build secure AI automation and LLM workflows that cut manual work and keep critical SLAs fully compliant.

United States

Message

What I'm looking for

I’m looking to build secure, production-grade AI automation—LLM workflows, microservices, and privacy-first protections—where I can reduce manual touchpoints, improve operational reliability, and own high-impact troubleshooting and documentation end to end.

I’m an AI Automation Specialist and Full-Stack Developer with 8+ years of experience building secure automation frameworks, LLM workflows, and data protection systems. I translate ambiguous operational problems into reliable technical solutions, reduce manual process touchpoints by 30%, and maintain 100% SLA compliance on critical escalations.

I’m hands-on across Python, JavaScript, React, FastAPI, and microservice orchestration—building dependable systems that improve ticket resolution speed and consistency through AI-assisted SOPs, knowledge bases, and standardized troubleshooting flows. Most recently, I’ve led AI workflow automation as a Founder & Principal Developer, and I’ve engineered privacy-first protection via real-time PII redaction and zero-trust data handling.

Experience

Work history, roles, and key accomplishments

Tier 1 Technical Support Specialist

Resound Networks

Jan 2023 - Jan 2025 (2 years)

Built operational scripts to streamline network outage responses, reducing system isolation and resolution delays by 14%. Improved cross-functional ticketing documentation consistency by 27% and translated complex hardware diagnostics into actionable parameters for developers.

Incident Management SLA Management Cross Functional Communication Technical Support Operational Scripting

Tier 3 Global Technical Expert

Inspiro Relia

Jan 2021 - Jan 2023 (2 years)

Handled high-profile technical escalations with a 100% SLA clearance rate through disciplined execution and independent troubleshooting. Performed forensic root-cause analysis to improve engineering infrastructure manuals, reducing repeat engineering ticket volume by 40%.

Technical Escalation SLA Root Cause Analysis Incident Response Technical Documentation Problem Solving Process Improvement

Founder & Principal Developer

AI Business Suite

Jan 2024 - Present (2 years 5 months)

Engineered AI automation workflows and a decoupled enterprise automation suite, improving backend processing and separating React browser views. Authored LLM prompt chains to reduce hallucination loops and cut manual operational touchpoints by 30%, while orchestrating high-volume asynchronous streams via Python microservices.

AI Automation LLM Prompt Engineering Python React fastAPI Microservices REST APIs ComfyUI Data Security

Systems Architect

Ghost Shield

Designed a browser-integrated encryption and data security tool that performs real-time PII redaction by parsing live DOM elements to protect user privacy. Implemented zero-trust handling by shifting parsing to on-device memory, reducing external data transit risk and improving compliance.

Real Time Data Redaction Data Security Zero Trust Architecture Web Application Security Technical Documentation