Manuel Manica
@manuelmanica
IT Specialist with over 10 years of experience in technical support.
What I'm looking for
As an IT Specialist with over a decade of experience, I have honed my skills in technical support and IT infrastructure management. My journey has been marked by a commitment to troubleshooting, system optimization, and delivering exceptional customer service. I am particularly passionate about cybersecurity, which has led me to pursue further training in penetration testing and ethical hacking.
Throughout my career, I have worked with various organizations, providing remote technical support and managing customer requests for software customizations. My hands-on experience with tools like BurpSuite and Nmap, combined with my knowledge of operating systems such as Kali Linux, has equipped me to tackle complex IT challenges effectively. I thrive in environments where I can leverage my skills to enhance system performance and security.
Experience
Work history, roles, and key accomplishments
IT Service Desk & ERP Consultant
OSL SRL
Sep 2021 - Present (3 years 9 months)
Provided remote technical support and troubleshooting for proprietary software applications. Assisted customers in resolving critical IT issues, ensuring minimal downtime. Delivered on-site training and operational planning for enterprise clients.
IT Helpdesk
SOCIETA’ ITALIANA TECNOSPAZZOLE
Feb 2020 - Sep 2021 (1 year 7 months)
Installed and configured IT systems, ensuring optimal functionality. Provided direct user support and training on Microsoft applications. Assisted in IT infrastructure maintenance and troubleshooting.
IT Helpdesk
MISTER WEB SRL
Dec 2015 - Feb 2020 (4 years 2 months)
Provided technical support for private and corporate customers, ensuring system efficiency. Conducted remote and on-site installations and configurations. Managed IT sales and personnel at the service desk.
Education
Degrees, certifications, and relevant coursework
Linguistic High School
High School Diploma, Languages
2008 - 2015
Completed a high school diploma with a focus on languages, achieving fluency in English and basic proficiency in French and German.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
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