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Manuela Missah

@manuelamissah

Quantity Surveyor and data-savvy project planner improving budgets, forecasts, and customer outcomes with 5+ years’ experience.

United Kingdom

Message

What I'm looking for

A driven professional with over three years of experience leading diverse projects and enhancing customer satisfaction. Proven expertise in Agile methodologies, performance tracking, and stakeholder engagement. I successfully managed transport reports and resource forecasting. I am ready to leverage strong analytical and communication skills to deliver exceptional results.

I’m a proactive Assistant Quantity Surveyor with 5+ years of experience across project management and customer consulting, combining a detail-oriented mindset with strong analytical skills. I’ve honed my expertise in project planning and data analysis at Ghana Highway Authority and Yorkshire Building Society.

In my roles, I’ve driven measurable improvements—boosting customer satisfaction by 30%, increasing team productivity by 10%, reducing errors by 30%, and improving forecasting accuracy by 15%. I’m committed to delivering value by optimizing processes, improving reporting and appointment/performance tracking, and supporting clear stakeholder alignment through disciplined budgeting, cost management, and scope control.

Experience

Work history, roles, and key accomplishments

Current

Customer Consultant

Current

Yorkshire Building Society

May 2023 - Present (2 years 11 months)

Delivered exceptional customer service while improving satisfaction by 30% through mastery of complex account processes. Created Agile sprint plans and optimized appointment scheduling using reporting and data analysis, increasing team productivity by 10%.

Customer Service Sprint Planning Data Analysis Process Optimization Appointment Scheduling Reporting Performance Tracking

Highway Project Manager

Ghana Highway Authority

Jul 2019 - Jan 2020 (6 months)

Led project planning and tracking of milestones, budgets, and engineering resources to ensure timely delivery. Improved forecasting accuracy by 15% and reduced errors by 30% by defining work scopes, managing dependencies, and coordinating issue resolution.

Project Planning Budget Management Dependency Management Forecasting performance reporting

Assistant Quantity Surveyor

Ghana Highway Authority

Mar 2017 - May 2018 (1 year 2 months)

Produced detailed cost estimates and BOQs for projects valued up to $50m, supporting procurement and tender processes. Reduced costs by 15% through supplier/subcontractor negotiation and delivered accurate valuations and final accounts, resolving variations without disputes.

Cost Estimation Procurement Negotiation Final Accounts