At Observe.ai, I led the UX vision for a Summarisation AI workflow designed to reduce managers’ coaching time for call center agents by 40%. I presented vision prototypes to leadership and secured approval for development.
I designed Audit Logs for 300+ clients to troubleshoot issues independently, reducing support tickets and admin workload. I also revamped role-based access control and created self-serve payment-card masking for security compliance.
I turn user research into intuitive product experiences, from company hierarchy setup to scalable platform-wide permissions. I collaborate closely with designers, product managers, and engineers to scope work, navigate technical constraints, and deliver high-fidelity handoffs.
Previously at Studio Carbon, I mapped information architecture for a brain-computer interface web application and made 10+ usability recommendations. I’m continuing my work in human-computer interaction through an MS at the University of Maryland.
