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Malvina Lofca

@malvinalofca

Talent Acquisition Partner at Transcom managing end-to-end hiring for customer service roles across multilingual markets.

Albania
Message

At Transcom, I manage end-to-end recruitment for customer service and support roles, from defining requirements with hiring managers through sourcing, screening, and interviews. I also contribute to employer branding and talent pipeline development across multilingual and international markets.

At T.S.T.S Group, I supported HR for cruise ship operations, including crew documentation, contract processing, and onboarding coordination. Earlier, I worked in human resources and legal support, including client counseling, legal research, and preparing legal documents.

Experience

Work history, roles, and key accomplishments

TR

Human Resources Manager

TransPerfect

Sep 2018 - Oct 2019 (1 year 1 month)

Managed every aspect of the employment process, including orienting and training new staff members. Assisted in drafting employment contracts and supported the development and implementation of HR initiatives and systems.

LL

Legal Assistant and Human Resources Assistant

Legal Organization of Albanian Lawyers

May 2017 - Jul 2018 (1 year 2 months)

Provided administrative support to lawyers and enhanced office effectiveness. Handled communication with clients and witnesses, maintained employee records, and assisted with recruitment.

AF

Legal Assistant

Alba Legal, Law Firm

Sep 2015 - Apr 2017 (1 year 7 months)

Conducted legal research, drafted documents and emails, and prepared items for signature when lawyers were unavailable. Supported lawyers by handling administrative tasks.

Education

Degrees, certifications, and relevant coursework

NA

National Chamber of Advocates

Lawyer, Law

2018 - 2020

Qualified as a lawyer through the National Chamber of Advocates.

UT

University of Law Tirana

Master Degree Diploma, Law

2016 - 2018

Earned a Master's degree in Law.

UT

University of Law Tirana

Bachelor Degree Diploma, Law

2013 - 2016

Earned a Bachelor's degree in Law.

FS

Foreign Languages High School

High School Diploma, Foreign Languages

2008 - 2013

Completed high school education with a focus on foreign languages.

EP

EPPC

Talent Management 2025, Talent Management

Completed a course covering topics such as recruitment strategies, psychometric analysis, and interview techniques.

Tech stack

Software and tools used professionally

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