At GENZBPO, I supported U.S.-based healthcare providers through Remote Patient Monitoring, tracking patient vital signs and escalating abnormal readings to clinical teams.
I conducted follow-up calls to check patient progress, reinforce treatment plans, and answer questions. I also educated patients on RPM devices, medication adherence, and chronic disease self-management.
I reviewed laboratory and imaging results and communicated physician-approved updates according to clinical protocols. I documented patient encounters and care plans using Electronic Medical Records.
I coordinated with physicians, nurses, and interdisciplinary teams to support continuity of care, referrals, and timely interventions. I maintained HIPAA compliance while providing patient-centered support to people managing chronic conditions.
